NickDawson.net

From Virginia and many fine airports. Healthcare administration, foodie, music buff and fan of all things porcine, skis backwards

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    • Social Pulse – connecting hospitals with a socially networked world
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Posts Tagged ‘ customer service ’

Its not the airfares – in healthcare or travel its all about the experience

  • March 10th, 2009
  • Posted in healthcare

Ask any kid who they would list as heroes and role models and my guess is that pilots are on that list. I bet doctors are too. Ask any adult what they think about traveling or going to see a healthcare provider and their reaction may not be as awe inspiring. [ READ MORE ]

Service Included – what can health care learn from a four star resturant?

  • February 24th, 2009
  • Posted in Food, simply . healthcare

On this week’s Splendid Table Podcast (and radio show) Lynn interviewed Phoebe Damrosch, author of Service Included: Four-Star Secrets of an Eavesdropping Waiter (New York Times Notable Books) “>. Phoebe worked her way from a waiter to captain at Thomas Keller’s Per Se restaurant. I recently posted our menus from a meal at Per Se [ READ MORE ]

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From Virginia and many fine airports. Healthcare administration, foodie, music buff and fan of all things porcine, skis backwards. Want to know more?
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Pages

  • About Nick Dawson
  • Healthcare / HCSM
    • Apple Talk – iPhone & iPad in Healthcare
    • HCSM Links
    • Hospital Tweeter List
    • Notes from Central Va Healthcare Executive Group Social Media Presentation
    • Notes from presentation at ALI conference
    • Richmond Medical Group Management Assoication – Social media, a conversation you cannot afford to miss
    • Social Pulse – connecting hospitals with a socially networked world
    • Using Social Media in a hospital setting – proposal and ROI
  • Photos
  • Speaking, Publications, Presentations and Media Resume

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  • In the Land Rover
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  • Media Resume – speaking, publications and presentations
  • Online Resume – Linked in
  • Using Social Meda in a hospital setting – proposal and ROI

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seriously, I like this stuff

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