I don’t mean to toot my own horn, but let’s be honest, it’s hard to top sharing news through the media of 80’s sitcom themes. With that bit of self-imposed pressure in mind, I’ve been sitting on some news I’m excited to share. The problem has been: how to share it? My wonderfully supportive and creative wife Susan, suggested a sketchnote. So, without further delay, I present to you Nick’s update sketchnote
I know. I mean, I’m modest, but it’s pretty incredible, right? Now, now, please don’t compare me to Monet or Picasso. Yes, I see the resemblance….
Oh. What’s that? It’s not good? The drawing doesn’t make sense?
You see the hospital, right? It’s the thing on the left. It kinda looks like a hospital right? Never mind, it’s a hospital. And then in the middle, that’s me wearing my smarty pants designer-style glasses. They don’t have frames, I’m told that’s something designers like. In the bubble, that's me thinking about empathy and innovation (a CF light bulb). And over on the right, those are people. They could be patients, families, visitors, or caregivers. After all, we’re all likely to be at least one of those things during our lives.
Now, see the arrows?
That’s right! In January 2013, I’m over-the-moon to report, I’ve accepted a role with Frontier Health Consulting. Frontier Health is a new startup consultancy and design firm focused on improving patient experiences. I’m coming in as the lead experience designer. It is, frankly, a bit of a dream role.
Along with a small core group, we’ll be working with healthcare providers to inspire and support patient-centered design, spaces, processes, communications and experiences.
Moving into the consulting world wasn’t an easy choice. It means leaving the provider setting where I had the opportunity to affect staff and patient experiences directly. But the truth is, right now in the industry, those opportunities are too few and far between for someone who thrives on them. And, we need that focus more than ever. We’re making the turn, and, as an industry, acknowledge the importance of patient experience; but, today it’s rarely something provider organizations dedicate entire roles and teams to.
For me, Frontier Health represents a chance to have a bigger impact, and on a bigger scale. We’ll be inspiring, coaching and supporting whole organizations. We’ll be working with patients as expert resources. And, if we are successful, we’ll be touching a lot more lives, more quickly. I can get behind that!
What’s all this mean for Susan and I logistically? In the next few months, we’ll be slowly migrating back towards Richmond. We’re excited about that, although we’ll be sad to leave Charlottesville and our friends here. But, as we pointed out when we moved here, we’re only an hour away.
And, because I acknowledge 80s sitcoms are still the best means to convey anything, I leave you with this gem…